Somebody is Everybody’s Customer!

Last evening, I was watching an online program and it brought back some painful memories about customer service and everybody involved. During the program, the restaurant business was going badly with customers dissatisfied with their dinners at a frightening rate and when the server was asked if it bothered him. All he could say was: […]

How You Can Make a Difference!

There comes a time in your life when you must take a stand. Whether it’s the bully on the block, the narcissistic boss or the broken system; sooner or later- enough is enough. If you’re waiting for the right time to do something, it’ll never happen. It starts with one voice and that voice is […]

The Mask of Toxicity

Have you ever worked for a toxic workplace? It’s usually apparent by noticing the employees tension upon entering the hallowed halls. Sometimes, an entire industry shares the same atmosphere. It’s a cold vibe that exists when an organization is built upon profit and greed. Sadly, the style permeated from the top-down is the root of […]

Raising the Bar of Leadership!

“Do not take the agenda that someone else has mapped out for your life.” ― John C. Maxwell Hold On The quest to push “the powers in charge” is simply a call for integrity and accountability. One of the main reasons for the lack of those morals is fear. Management plays the fear card and […]

Should We Follow the Leader?

One of the common problems here in the Rust Belt is the lack of leadership. Perhaps it’s due to living in a “small town” mentality or because so few good paying jobs exist. Ducking the obvious questions and failing to recognize problems seems to be fashionable. When a leader allows position, money, or status to […]

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