October 7th, Developing Minds: A Night of Inspiration at The Cleveland Institute of Art!

“A Night of Inspiration” The Cleveland Institute of Art plays host to a “Night of Inspiration” an event to celebrate arts and education.  NewBridge Cleveland Center for Arts & Technology will be holding this celebration to recognize the success of NewBridge as well as the contributions of Oliver “Pudge” Henkel, Board Chairman, who has played a […]

Somebody is Everybody’s Customer!

Last evening, I was watching an online program and it brought back some painful memories about customer service and everybody involved. During the program, the restaurant business was going badly with customers dissatisfied with their dinners at a frightening rate and when the server was asked if it bothered him. All he could say was: […]

Making Connections?

It seems we share a common problem with other bloggers, business owners and organizations. In order to succeed you must connect with people. It doesn’t matter what you’re selling, pitching or want to become. Until you have built a loyal following, nobody really notices your efforts. Connections are the new economy. Most of our shopping […]

Unique isn’t Scriptable!

One of the ideas of the Industrial Age was the use of scripts. Phone scripts, greeting scripts and even answers to common questions became scripted. If there was a way to standardize any form of communication it was scripted and required in the employee manual. I hate scripts.  The company first got the idea of […]

Follow the Money!

There’s only one thing worse than being laid-off after 30 years. It’s to work somewhere for 30 years and witness its deterioration. Some call the environment “cold” or “unfriendly.” I call it dying. Its lack of luster and non-existent warmth begs for change. It breathes a gasp of relief only for a short interval before […]

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